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MGranger
Beginner
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Message 1 of 7

Re: Errors BTP-15000 and BTP-15990

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Hi.

i have a similar issue with my BT TV package. My broadband and landline has went active, however the tv setup is giving the BTP-15000 error message and says that I do not have a BT tv subscription. 

Many help would be much appreciated.

thanks,

Marc 

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6 REPLIES 6
Moderator
Moderator
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Message 2 of 7

Re: Errors BTP-15000 and BTP-15990

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Hi @MGranger,

Welcome to the Community and thank you for posting. 

I'm sorry you haven't been able to watch BT TV as part of your new package. The error code normally indicates that the service hasn't been correctly set up on the network. This is something I'll be able to help you with.

I have sent you a private message with instructions on how to contact me.  You can access your messages by clicking on this link, Private messages

Thanks

PaddyB

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Moderator
Moderator
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Message 3 of 7

Re: Errors BTP-15000 and BTP-15990

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Hi @MGranger  thanks for sending over your details. I've passed this to the BT TV team to fix this error and will keep you updated.

Cheers
John

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Moderator
Moderator
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Message 4 of 7

Re: Errors BTP-15000 and BTP-15990

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Hi @MGranger  thanks for taking the time to speak with me earlier. As suggested please can you complete a Factory Reset of your Youview box and post back and let me know if this resolves the fault.

cheers
John

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Moderator
Moderator
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Message 5 of 7

Re: Errors BTP-15000 and BTP-15990

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Hi @MGranger  did the factory reset resolve the fault? Post back and let me know.

cheers
John

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MGranger
Beginner
149 Views
Message 6 of 7

Re: Errors BTP-15000 and BTP-15990

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Hi john, yes this cleared the issue and the BT TV is working. 

Thanks,

Marc

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Moderator
Moderator
141 Views
Message 7 of 7

Re: Errors BTP-15000 and BTP-15990

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Hi @MGranger  thanks for the update and good news to hear all is working ok now. I'll close off the fault and hope you enjoy the BTTV service.

cheers
John

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