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ddearn
Newbie
260 Views
Message 1 of 3

Re: Failed to record thread disappeared?

Hi, after 30 mins searching for why my YouView box keeps having "Failed Recordings" I came upon this thread. There is some mention about "New Software" being roled out in August and a moderator who closed the thread claiming it was 100% roled out on 21/8/18.

What software? - How do I get it? - Because it is still happening.

Any pointer about what to do to fix the problem as I could not tolerate the poor customer service of actually ring BT

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Jim-lad
Expert
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Message 2 of 3

Re: Failed to record thread disappeared?

I do think the mods have been a bit quick/eager to close the thread.  However, given you have found this thread and you're logged in, click on the moderator's link (JohnC2) a couple of posts above yours and send him a message regarding the problems you're having.  I'm quite sure he will be more than willing to assist you with your issue.

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Moderator
Moderator
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Message 3 of 3

Re: Failed to record thread disappeared?

Hi @ddearn,

I've moved your post onto your own thread.

I'm sorry your having problems with your recording. Can you follow the steps in the link below to get your BT TV box to check for an update?

How do I manually update software on BT TV boxes?

Thanks

PaddyB

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