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Kjmarriott
Newbie
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Message 1 of 5

Re: Help - bt sport error message IPC6007 after house move

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Same problem for me. Phoned 10 days ago but BT no help and still can't get BT Sport.

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: Help - bt sport error message IPC6007 after house move

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@Kjmarriott I'm really sorry about the problem with your BT TV. Can you follow these steps and post back to let me know if they help?

 

Try to access the BT Player. Press the Home (or YouView) button, then scroll to and select BT Player. If you still see the error message then try restarting your equipment by following these steps:

  • First, restart your Hub
  • Wait for the broadband light on your Hub to go blue
  • Restart your set top box, using the power switch on the back
  • Now check if you still receive the error
  • Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
  • Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK
Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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hairychris
Beginner
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Message 3 of 5

Re: Help - bt sport error message IPC6007 after house move

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Have already followed these steps and no success as yet.
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Moderator
Moderator
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Message 4 of 5

Re: Help - bt sport error message IPC6007 after house move

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Hi @hairychris,

I'm sorry those steps haven't worked. If you send me in your details I'll be able to help you with this. You can send me in your details using the "Contact The Mods" link found in profile.

Thanks

PaddyB

Community ModeratorPaddyB
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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BT TV Expert
BT TV Expert
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Message 5 of 5

Re: Help - bt sport error message IPC6007 after house move

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Hi @hairychris,

I can see there was an issue, but it now looks to be resolved. Hopefully @PaddyB got you working?

Thanks

Gavin

Community ModeratorGavinL
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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