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spain
Beginner
509 Views
Message 1 of 4

Re: IPC6023 error with Smart Hub 6

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I have the same issue as a new customer, no internet channels on TV although I can receive them on mobile devices. Spent 2 hours with the call centre and have an engineer visit Tuesday but not convinced that will help as it is not a connection issue, more a software configuration problem with the you view box? Any other help appreciated! Beginning to think I should have stayed with Sky.

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BT TV Expert
BT TV Expert
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Message 2 of 4

Re: IPC6023 error with Smart Hub 6

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Drop me a PM with your details and we'll fix it for you.
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spain
Beginner
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Message 3 of 4

Re: IPC6023 error with Smart Hub 6

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Many thanks for your help Steve, all working now
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dowlandr
Beginner
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Message 4 of 4

Re: IPC6023 error with Smart Hub 6

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Hi @Steve_M,

 

Are you able to explain what the solution was to this please?  I have recently just got a BT Smart Hub 6, and am getting the same problem.  I am able to watch the extra channels fine for just under 5 mins before the IPC6023 error appears.  I spoke to BT directly and they were unaware of any issue with the Hub 6 and so have sent out a replacement.  I get exactly the same issue on the replacement Hub 6.  My Hub 5 works absolutely fine with no issue... 

 

Many thanks

 

Richard

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