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mattswain24
Aspiring Contributor
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Message 1 of 13

Re: Multiroom - Extra Box Subscription

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I too have the same problem.
Kind regards
Matt
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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Multiroom - Extra Box Subscription

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
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Message 3 of 13

Re: Multiroom - Extra Box Subscription

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@mattswain24 Welcome to the community and thanks for posting, I've sent you a Private message explaining how you can contact the forum moderation team. 

Community ModeratorNeilO
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Moderator
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Message 4 of 13

Re: Multiroom - Extra Box Subscription

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Hi @mattswain24 thanks for taking my call earlier. Just to confirm the Extra Box service should now be active. Please can you check and test it to ensure all is working ok.

thanks
John

Community ModeratorJohnC
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mattswain24
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Message 5 of 13

Re: Multiroom - Extra Box Subscription

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Many thanks all resolved. Best customer service I have had for some time. Quick call to me to make sure I wanted to go ahead and within the hour all up and working.

Thank you so much. Very much appreciated.
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Moderator
Moderator
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Message 6 of 13

Re: Multiroom - Extra Box Subscription

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Hi @mattswain24 Thanks for checking that for me and glad to help. I'll close off your case now as all is working ok.

Cheers
John

Community ModeratorJohnC
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mattswain24
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Message 7 of 13

Re: Multiroom - Extra Box Subscription

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Hi John
Not working on the second box currently.
Thanks
Matt
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Moderator
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Message 8 of 13

Re: Multiroom - Extra Box Subscription

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Hi @mattswain24 Sorry and things looked so good earlier.

Are you getting any error on the second box? 
Are you connected to the hub via powerline adapters or Ethernet?

Cheers
John

Community ModeratorJohnC
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mattswain24
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Message 9 of 13

Re: Multiroom - Extra Box Subscription

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First box is through power line adaptors which works fine. The second is Ethernet which is not working.
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Moderator
Moderator
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Message 10 of 13

Re: Multiroom - Extra Box Subscription

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Hi @mattswain24 I called earlier and left a brief message; sorry I missed you.

Is it affecting all channels or just internet channels?
Is there any error code showing on the screen?
Would it be possible to test with another Ethernet cable just to eliminate this as the cause?

Cheers
John

Community ModeratorJohnC
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