@mattswain24 Welcome to the community and thanks for posting, I've sent you a Private message explaining how you can contact the forum moderation team.
| Community Moderator | NeilO | |
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Hi @mattswain24 thanks for taking my call earlier. Just to confirm the Extra Box service should now be active. Please can you check and test it to ensure all is working ok.
thanks
John
| Community Moderator | JohnC | |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
Hi @mattswain24 Thanks for checking that for me and glad to help. I'll close off your case now as all is working ok.
Cheers
John
| Community Moderator | JohnC | |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
Hi @mattswain24 Sorry and things looked so good earlier.
Are you getting any error on the second box?
Are you connected to the hub via powerline adapters or Ethernet?
Cheers
John
| Community Moderator | JohnC | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the star next to a reply to say thanks | Help guide to using the community? Click below |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
Hi @mattswain24 I called earlier and left a brief message; sorry I missed you.
Is it affecting all channels or just internet channels?
Is there any error code showing on the screen?
Would it be possible to test with another Ethernet cable just to eliminate this as the cause?
Cheers
John
| Community Moderator | JohnC | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the star next to a reply to say thanks | Help guide to using the community? Click below |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
