I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @mattswain24 I called earlier and left a brief message; sorry I missed you.
Is it affecting all channels or just internet channels?
Is there any error code showing on the screen?
Would it be possible to test with another Ethernet cable just to eliminate this as the cause?