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Beginner
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Re: Problems with the NOW TV app

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You are lucky if you can get NOW TV at all. I can't get it or any other of the apps except Netflix to which I don'tsubscribe any way. Any ideas how to reset box to receive apps again? Would appreciate guidance on this. I have an old Youview 4.x box (4years old)

 

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Moderator
Moderator
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Re: Problems with the NOW TV app

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Hi @taugenichts, Welcome to the community and thanks for posting, I'm sorry to see your BT TV apps aren't working. I hope you don't mind I've started your own thread as the one you posted on was slightly different from the issue you're having. 

To reset your BT TV box I'd recommend following the steps on this link ensuring to choose the option to keep the recordings. Post back and let me know how you get on. 

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Beginner
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Re: Problems with the NOW TV app

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Many thanks for your input. did factory reset and this cured not only this problem but newly discovered break up of sound/vision on BT Sport/ESPN SD/HD channels. My 4K recordable seems to have had a minor nervous breakdown completely out of the blue! Thanks again.

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