Me too. I've just spent over an hour trying to find out how to do it. I have the returns bag but not the barcode label. The Post Office won't touch it without the label.
Solved! Go to Solution.
Hi @FiWi, welcome to the forum, and thanks for posting. I've moved your post to create your own thread as the previous thread is already solved.
I've sent you a Private Message so you can get in touch with us and we'll be happy to arrange returns packaging for you.
cheers
John
Do you really want to return it as if you had it before 13 December 2019 then it's yours to keep, just a thought.