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Nighthawkpyro
Beginner
2,070 Views
Message 11 of 18

Re: The Software Reset Problem

Hi topcat1

 

Contact BT via phone or online chat. Tell them that your box is not fit for purpose and get a booking for an engineer to come round. he should be able to exchange your youview box for you. Say that you want to cancel the service if they start to be funny with you. Most companies bend over backwards to keep customers.

 

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TonyC
Beginner
2,053 Views
Message 12 of 18

Re: The Software Reset Problem

Thanks Nighthawkpyro, I'll do what you suggest. We don't seem to be getting anywhere at the moment  and I agree that the Youview box is not fit for purpose.

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DarrenW
BT TV Expert
2,027 Views
Message 13 of 18

Re: The Software Reset Problem

Hello,

 

Thanks to a couple of Forum posters we have had examples of Youview boxes that display the behaviour customers are reporting.

We are currently testing these in hopes of identifying a fix.

 

Please bear with us at this stage.

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DarrenW
BT TV Expert
1,949 Views
Message 14 of 18

Re: The Software Reset Problem

Hello trusty forum members!

Thanks to all of your efforts taking the time to post and report your faults, and working with me to retrieve your box for testing. We have identified the root cause and have a patch lined up ready for deployment.

We are looking to target a near software release in the next month or so.

I will post confirmation once I have finer details.

Thanks everyone!

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topcat1
Beginner
1,927 Views
Message 15 of 18

Re: The Software Reset Problem

Thanks, Darren - that's good news!!
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carabean
Beginner
1,845 Views
Message 16 of 18

Re: The Software Reset Problem

Please can you post when the update has been released?

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Shanusanus
Beginner
1,822 Views
Message 17 of 18

Re: The Software Reset Problem

Hi DarrenW

Did the patch get released and did it fix this constant going into Maintenance Mode?
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Shanusanus
Beginner
1,822 Views
Message 18 of 18

Re: The Software Reset Problem

Hi DarrenW

Did the patch get released and did it fix this constant going into Maintenance Mode?
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