cancel
Showing results for 
Search instead for 
Did you mean: 
Niko1
Contributor
739 Views
Message 11 of 33

Re: The Software Reset Problem

Go to solution
Why another 2 months wait if it's ready to go? It's a pretty critical bug!
0 Ratings
Reply
Niko1
Contributor
700 Views
Message 12 of 33

Re: The Software Reset Problem

Go to solution
So, is this fix incorporated into 29.58.0? Going away in a couple of weeks, don't want another crash. Thanks.
0 Ratings
Reply
Highlighted
BT TV Expert
BT TV Expert
679 Views
Message 13 of 33

Re: The Software Reset Problem

Go to solution

Currently 31.22.40

0 Ratings
Reply
Niko1
Contributor
654 Views
Message 14 of 33

Re: The Software Reset Problem

Go to solution
Thanks, so that is still quite a few months away I take it?
0 Ratings
Reply
Coffeehair
Beginner
646 Views
Message 15 of 33

Re: The Software Reset Problem

Go to solution
Anything that can be done? This is absolutely driving me nuts! I wouldn't mind if it was just me but I'm shielding my family's tech support calls to you by fixing this every time it happens.
0 Ratings
Reply
BT TV Expert
BT TV Expert
623 Views
Message 16 of 33

Re: The Software Reset Problem

Go to solution

A couple of months @Niko1 yes, sorry! But we are delivering as soon as we can.

 

0 Ratings
Reply
BT TV Expert
BT TV Expert
620 Views
Message 17 of 33

Re: The Software Reset Problem

Go to solution

Hi @Coffeehair,

Do you have the UHD 4K Youview box?

If so, a quick run down...Quite a few forum members already posted and we recovered their Youview boxes for testing. We then identified the cause of the problem and have a patch ready to be deployed in a future software release.

That software release we are targeting is currently 31.22.40 which is scheduled in a couple of months time.

If you do not have the UHD 4K Box, please PM me.

 

 

0 Ratings
Reply
Niko1
Contributor
594 Views
Message 18 of 33

Re: The Software Reset Problem

Go to solution
Is there anything we can do to avoid it happening while we wait for the fix, i.e. leave in different stand-by mode? Thanks
0 Ratings
Reply
BT TV Expert
BT TV Expert
590 Views
Message 19 of 33

Re: The Software Reset Problem

Go to solution

"Always ready" could do it @Niko1

I haven't tested this but the issue is detecting the Hard-drive.

If the Youview box was in an always ready state, it could avoid this.

 

Settings > Power > Change Standby Mode to Always Ready

 

 

0 Ratings
Reply
Niko1
Contributor
583 Views
Message 20 of 33

Re: The Software Reset Problem

Go to solution
Many thanks, will try it..
0 Ratings
Reply