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Nighthawkpyro
Beginner
4,209 Views
Message 1 of 18

Re: The Software Reset Problem

I have had this problem for some time now, the box goes into maintenance mode at least every other day. i have tried a full reset with the option to delete recordings but the problem still persists. Each time a reset is carried out the box never restarts and after turning on I have lost all the subscribed channels, I then have to update the software manually to retrieve my channels. 

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17 REPLIES 17
Distinguished Guru
Distinguished Guru
4,175 Views
Message 2 of 18

Re: The Software Reset Problem

@Nighthawkpyro Welcome to the community. I have moved your post into its own thread.

 

Can you clarify which Youview box you have and roughly how long you have have had it ?

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moatlander
Beginner
4,162 Views
Message 3 of 18

Re: The Software Reset Problem

I am having the same problem and it has been going on for a few weeks.  Seems like almost every other day I start off with the maintenance screen, go through software reset, the box doesn't restart automatically and I have to start it up manually,  Gone through "Update Software" several times to re-pickup the BT channels.  Sometimes just changing channels will lose the sound completely, so have to restart the box - getting pretty fed up with it.

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Nighthawkpyro
Beginner
4,136 Views
Message 4 of 18

Re: The Software Reset Problem

It`s a Humax BT item code : 080753

Model Name DTR - T2100/500G/BT/DF

Model code : 91-00438

I think I`ve had it about 2 to 3 years

 

I`m total hacked of with it, I set the box to record only to see the blue maintenance light on again in the morning.

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topcat1
Beginner
4,103 Views
Message 5 of 18

Re: The Software Reset Problem

I am having exactly same problems - do you have any answers?
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Nighthawkpyro
Beginner
4,098 Views
Message 6 of 18

Re: The Software Reset Problem

No answers yet, as soon as I get any will podt them

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topcat1
Beginner
4,092 Views
Message 7 of 18

Re: The Software Reset Problem

my problems are the same as moatlanders.
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BT TV Expert
BT TV Expert
3,919 Views
Message 8 of 18

Re: The Software Reset Problem

Hello Everyone,

 

This is an issue we know about and are currently looking through the data evidence.

We are very keen on fixing the issue and it would greatly help if we had some example Youview boxes that experience this problem so we can test them in our labs.

 

That being said, I have reached out to moatlander and Nighthawkpyro, to recover their boxes for testing to help provide a fix to any customers affected.

 

 

 

 

BT TV expertDarren
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robit
Beginner
3,755 Views
Message 9 of 18

Re: The Software Reset Problem

I would like to add my problem too.

Almost every time I change channel, the box loses sound and only turning it off and on will get it back. This is very annoying, having to go through "waking" proceedure every time. Maybe I could be added to the list above.

Best regards,

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topcat1
Beginner
3,587 Views
Message 10 of 18

Re: The Software Reset Problem

My problems with my BT Youview box going into Maintenance mode every couple of days, not having sound, not booting up correctly (flashing/scrambled screen during boot up), etc, are continuing, Expert Darren W was looking into the issue - is there any progress? I'm really frustrated with these continuing difficulties - how long will it be before BT do something about it?

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