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Niko1
Contributor
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Message 11 of 31

Re: The Software Reset Problem

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Why another 2 months wait if it's ready to go? It's a pretty critical bug!
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Niko1
Contributor
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Message 12 of 31

Re: The Software Reset Problem

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So, is this fix incorporated into 29.58.0? Going away in a couple of weeks, don't want another crash. Thanks.
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BT TV Expert
BT TV Expert
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Message 13 of 31

Re: The Software Reset Problem

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Currently 31.22.40

BT TV ExpertDarrenW
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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Niko1
Contributor
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Message 14 of 31

Re: The Software Reset Problem

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Thanks, so that is still quite a few months away I take it?
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Coffeehair
Beginner
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Message 15 of 31

Re: The Software Reset Problem

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Anything that can be done? This is absolutely driving me nuts! I wouldn't mind if it was just me but I'm shielding my family's tech support calls to you by fixing this every time it happens.
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BT TV Expert
BT TV Expert
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Message 16 of 31

Re: The Software Reset Problem

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A couple of months @Niko1 yes, sorry! But we are delivering as soon as we can.

 

BT TV ExpertDarrenW
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Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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BT TV Expert
BT TV Expert
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Message 17 of 31

Re: The Software Reset Problem

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Hi @Coffeehair,

Do you have the UHD 4K Youview box?

If so, a quick run down...Quite a few forum members already posted and we recovered their Youview boxes for testing. We then identified the cause of the problem and have a patch ready to be deployed in a future software release.

That software release we are targeting is currently 31.22.40 which is scheduled in a couple of months time.

If you do not have the UHD 4K Box, please PM me.

 

 

BT TV ExpertDarrenW
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Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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Niko1
Contributor
260 Views
Message 18 of 31

Re: The Software Reset Problem

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Is there anything we can do to avoid it happening while we wait for the fix, i.e. leave in different stand-by mode? Thanks
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BT TV Expert
BT TV Expert
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Message 19 of 31

Re: The Software Reset Problem

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"Always ready" could do it @Niko1

I haven't tested this but the issue is detecting the Hard-drive.

If the Youview box was in an always ready state, it could avoid this.

 

Settings > Power > Change Standby Mode to Always Ready

 

 

BT TV ExpertDarrenW
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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Niko1
Contributor
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Message 20 of 31

Re: The Software Reset Problem

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Many thanks, will try it..
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