cancel
Showing results for 
Search instead for 
Did you mean: 
Niko1
Contributor
663 Views
Message 21 of 32

Re: The Software Reset Problem

Go to solution
Any fixed date for 31.22.40? Should be in a couple of weeks time shouldn't it?
0 Ratings
BT TV Expert
BT TV Expert
620 Views
Message 22 of 32

Re: The Software Reset Problem

Go to solution

Update

 

The fix did not make it into 31.22.0 and is now target for 31.100.0, the date of this update is yet to be confirmed but as soon as it is I will re-post.

Community ModeratorDarren
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
0 Ratings
Niko1
Contributor
565 Views
Message 23 of 32

Re: The Software Reset Problem

Go to solution
I've been living with this bug for a YEAR now, and the fix was promised in the recent update. Now we are back to square one with no confirmed release date? Come on..
0 Ratings
Niko1
Contributor
484 Views
Message 24 of 32

Re: The Software Reset Problem

Go to solution
Still waiting for an answer...
0 Ratings
BT TV Expert
BT TV Expert
449 Views
Message 25 of 32

Re: The Software Reset Problem

Go to solution

@Niko1,

I have sent you a private message.

Community ModeratorDarren
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
0 Ratings
Coffeehair
Beginner
379 Views
Message 26 of 32

Re: The Software Reset Problem

Go to solution
Happened to me again this morning. 🤤
0 Ratings
chrissheppy69
Contributor
322 Views
Message 27 of 32

Re: The Software Reset Problem

Go to solution
Yep me too, 3x times in the last 2 weeks, I've been having problems for a year and currently on 31.28.0.
Can someone actually confirm when this will be fixed instead of burrying your heads in the sand and hoping we will go away ???
Please !!!!! No reply from by since beginning of July, come on guys, what the heck is going on, I pay £22 pm for this trash !!!
0 Ratings
BT TV Expert
BT TV Expert
314 Views
Message 28 of 32

Re: The Software Reset Problem

Go to solution

Hi All,

Yes there is a fix coming for the UHD box hopefully by the end of this month, the software version to look out for is 31.106.0

The version is currently in Alpha trial, we are just making sure it is safe to give to customers.

 

Community ModeratorDarren
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
chrissheppy69
Contributor
310 Views
Message 29 of 32

Re: The Software Reset Problem

Go to solution
It takes a year ? FFS !
0 Ratings
Niko1
Contributor
298 Views
Message 30 of 32

Re: The Software Reset Problem

Go to solution
I'm starting to believe that there is no fix and we are being fobbed off. There is no way it should take this long to fix a pretty critical fault.
0 Ratings