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chrissheppy69
Contributor
270 Views
Message 31 of 33

Re: The Software Reset Problem

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Yep me too, I smell BS, just recontracted today for another 24 months 😂😂😂

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BT TV Expert
BT TV Expert
212 Views
Message 32 of 33

Re: The Software Reset Problem

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Software Version 31.106.0 is now rolling out, we are at 30% of UHD boxes that have taken the update, we should be at 100% by 05/11.

The issue on non-UHD boxes is still being investigated.

I would appreciate feedback on whether this has or has not resolved your issues.

Thank you.

BT TV expertDarren
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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donmcginn
Newbie
64 Views
Message 33 of 33

Re: The Software Reset Problem

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I received brand new 4K recording box today, during setup process box froze at updating to latest software, can’t do factory reset as I can’t see anything displayed on screen. I have had endless problems with BT TV (lost orders) and haven’t even managed to use it yet. Also, I’m supposed to have BT TV APP EXTRA, that doesn’t work either - lousy service! I have spent at least 12 hrs on the phone over last couple of weeks with broad band and BT TV problems, furious!

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