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Jennia
Beginner
693 Views
Message 1 of 13

Re: YouView - Players and BT Sport not working

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We are experiencing exactly the same problem for the last 2 weeks since an upgrade was done. The call centre is of no help at all. Can someone please advise and fix the issue without a BT box reset?

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12 REPLIES 12
Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: YouView - Players and BT Sport not working

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I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
631 Views
Message 3 of 13

Re: YouView - Players and BT Sport not working

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Hi Jennia

 

Welcome to the community.

 

I can have this investigated for you. 

 

Send us in your details using the contact the mods link in my profile. You can find it by clicking on my username.

 

Thanks

 

Stuart

Community ModeratorStuartH
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Jennia
Beginner
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Message 4 of 13

Re: YouView - Players and BT Sport not working

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Hi Stuart, I dont see the Contact the Mods link in your profile. I must be having my blinkers on😎
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Jennia
Beginner
567 Views
Message 5 of 13

Re: YouView - Players and BT Sport not working

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I took my blinkers off and switched from Mobile website to Full website. I've sent a message with my details. Thanks in advance.

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Moderator
Moderator
542 Views
Message 6 of 13

Re: YouView - Players and BT Sport not working

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@Jennia Good stuff, I see you're details in the queue now Smiley Very Happy

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Jennia
Beginner
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Message 7 of 13

Re: YouView - Players and BT Sport not working

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Hi, has anyone had a chance yet to investigate my issue? Its been a few days and I have had no further update since I have submitted my information on Thursday. Thank you

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Moderator
Moderator
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Message 8 of 13

Re: YouView - Players and BT Sport not working

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Hi @Jennia,

 

I gave your home number a quick call, I'm sorry I didn't get speaking to you. I'm in the office until 9 PM and can give you a call later. Please let me know what would be the best time to call?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Jennia
Beginner
432 Views
Message 9 of 13

Re: YouView - Players and BT Sport not working

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Hi Paddy, I should be home by 6 if you want to give me a ring then.

Thank you
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Moderator
Moderator
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Message 10 of 13

Re: YouView - Players and BT Sport not working

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Hi @Jennia Thanks for posting back and Paddy will call you around 6pm.

 

Cheers

John

Community ModeratorJohnC
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