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Jennia
Beginner
729 Views
Message 1 of 13

Re: YouView - Players and BT Sport not working

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We are experiencing exactly the same problem for the last 2 weeks since an upgrade was done. The call centre is of no help at all. Can someone please advise and fix the issue without a BT box reset?

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12 REPLIES 12
Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: YouView - Players and BT Sport not working

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I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
667 Views
Message 3 of 13

Re: YouView - Players and BT Sport not working

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Hi Jennia

 

Welcome to the community.

 

I can have this investigated for you. 

 

Send us in your details using the contact the mods link in my profile. You can find it by clicking on my username.

 

Thanks

 

Stuart

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Jennia
Beginner
616 Views
Message 4 of 13

Re: YouView - Players and BT Sport not working

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Hi Stuart, I dont see the Contact the Mods link in your profile. I must be having my blinkers on😎
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Jennia
Beginner
603 Views
Message 5 of 13

Re: YouView - Players and BT Sport not working

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I took my blinkers off and switched from Mobile website to Full website. I've sent a message with my details. Thanks in advance.

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Moderator
Moderator
578 Views
Message 6 of 13

Re: YouView - Players and BT Sport not working

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@Jennia Good stuff, I see you're details in the queue now Smiley Very Happy

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Jennia
Beginner
513 Views
Message 7 of 13

Re: YouView - Players and BT Sport not working

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Hi, has anyone had a chance yet to investigate my issue? Its been a few days and I have had no further update since I have submitted my information on Thursday. Thank you

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Moderator
Moderator
477 Views
Message 8 of 13

Re: YouView - Players and BT Sport not working

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Hi @Jennia,

 

I gave your home number a quick call, I'm sorry I didn't get speaking to you. I'm in the office until 9 PM and can give you a call later. Please let me know what would be the best time to call?

 

Thanks

 

PaddyB

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Jennia
Beginner
468 Views
Message 9 of 13

Re: YouView - Players and BT Sport not working

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Hi Paddy, I should be home by 6 if you want to give me a ring then.

Thank you
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Moderator
Moderator
460 Views
Message 10 of 13

Re: YouView - Players and BT Sport not working

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Hi @Jennia Thanks for posting back and Paddy will call you around 6pm.

 

Cheers

John

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