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alanbenjy
Aspiring Contributor
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Message 1 of 17

Re: Youview+ IPC6023 Issue

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I have exactly the same isue since 19/09/16, ran through all the above checks with online chat etc

 

Wired ethernet connection with brand new UHD box, only free view channels working 😕

 

Any help appreciated

 

Regards

 

Alan

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16 REPLIES 16
alanbenjy
Aspiring Contributor
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Message 2 of 17

Re: Youview+ IPC6023

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Same problem, have posted here also and no response. I filled in the feedback form in the 9 month old thread probably to no avail. Looks like there equipment is basivcally useless compared to sky. I managed to get an engineer booked (for free after arguing) who is coming next week, this was after 3 phone calls and 4 lots of 1hr online chats!

 

Comon BT this is terrible!!

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Moderator
Moderator
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Message 3 of 17

Re: Youview+ IPC6023

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Hi @alanbenjy,

 

I'm sorry you're experiencing issues with your BT TV service. Let us know how things go with the engineer next week and if need I'll be able to take a look at what is happening with the fault.

 

Thanks

 

Paddy

Community ModeratorPaddyB
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alanbenjy
Aspiring Contributor
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Message 4 of 17

Re: Youview+ IPC6023

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Hi PaddyB

 

Thank you, I will keep you posted 🙂

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BT TV Expert
BT TV Expert
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Message 5 of 17

Re: Youview+ IPC6023 Issue

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Have you ever managed to watch any IP channels? Do they pixelate and give the IPC6023 message at the top of the screen or are they completely missing, giving an IPC6023 dialog box in the middle of the screen?

What Homehub do you have?

Steve
BT TV expertSteveM
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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alanbenjy
Aspiring Contributor
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Message 6 of 17

Re: Youview+ IPC6023 Issue

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Hi Steve

Never watched any iptv channels yet. Get blank screen for about 15 secs then message in middle if screen

Regards
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alanbenjy
Aspiring Contributor
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Message 7 of 17

Re: Youview+ IPC6023 Issue

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Update

 

BT Engineer came today as scheduled

 

He asked a few questions, ran a few tests then said its not internal or hardware and rang the engineer support line.

 

The operator ran through the normal have you tried this checklist (just like customer support) and of course he said yes and its not the problem. The operator eventually admitted it must be a multicast problem (whatever that is?) and said she could only escalate it to her line managaer and we would have to wait 48 hrs to see if 'something happens' !!

 

with that he appologised and left

 

So who do I speak to now???

 

Thanks

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Moderator
Moderator
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Message 8 of 17

Re: Youview+ IPC6023 Issue

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Hi @alanbenjy Sorry the engineer couldn't fix the fault. 

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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alanbenjy
Aspiring Contributor
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Message 9 of 17

Re: Youview+ IPC6023 Issue

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Hi John

 

Enquiry form sent

 

thank you

 

Regards

 

alan

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Moderator
Moderator
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Message 10 of 17

Re: Youview+ IPC6023 Issue

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Thanks for confirming that @alanbenjy.

 

Just to let you know we're very busy at present so it's taking longer than expected to reply but we'll get to you in turn.

 

Cheers

 

David

Community ModeratorDaveM
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