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alanbenjy
Aspiring Contributor
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Message 11 of 17

Re: Youview+ IPC6023 Issue

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Hi David

 

Any news or ETA as it's been two weeks now on my new package for which I cannot use?

 

I appreciate you are busy 😕

 

Alan

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Moderator
Moderator
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Message 12 of 17

Re: Youview+ IPC6023 Issue

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Hi @alanbenjy Sorry we as you say are very busy. It will be approx a week from when you sent the form before we get to your case. 

 

John

Community ModeratorJohnC
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alanbenjy
Aspiring Contributor
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Message 13 of 17

Re: Youview+ IPC6023 Issue

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Working now after yet another call to customer service.

 

Apparantly the solution was a 'Subscription Refresh' whatever that entails but all working now.

 

Thanks

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sansiro2
Aspiring Contributor
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Message 14 of 17

Re: Youview+ IPC6023 Issue

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Just insisted on a subscription refresh and was told by India that no such option exists and my issue was something to do with my line. Total **bleep**.
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BT TV Expert
BT TV Expert
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Message 15 of 17

Re: Youview+ IPC6023 Issue

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Drop me a PM with your details and what the problem is
BT TV expertSteveM
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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sansiro2
Aspiring Contributor
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Message 16 of 17

Re: Youview+ IPC6023 Issue

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Hi Steve I sent you a pm yesterday with my 'no internet channels' issue. I assume you're writing your work through these and will respond when you get to my case. Much appreciated.
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BT TV Expert
BT TV Expert
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Message 17 of 17

Re: Youview+ IPC6023 Issue

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Ah yes, sorry! That'll teach me for replying on the go 🙂

 

Having a look now.

 

Steve

BT TV expertSteveM
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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