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Mjconnolly
Contributor
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Message 1 of 17

Really poor quality picture on internet channels

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I have  BT infinity connection, home hub 5 and a brand new BT youview box. It's connected to the hub using TPLink wireless to Ethernet adapter, and all streaming channels e.g. Netflix, iPlayer, BT Tv films etc work perfectly. But the BT channels above 300 are unwatchable. The picture breaks up or freezes and sound is garbled. Is this due to the TP link connection or some other problem?

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MasterOfHounds
Beginner
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Message 2 of 17

Re: Really poor quality picture on internet channels

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Have you tried doing a speed test on your connection via a wired device (laptop or computer) direct to the hub 5 to see what speeds you get?

 

Are you able to do this test with both your "network" of devices connected and just with the wired devce for speed test?

 

Iis the speeds above 25 Mbps when your network is connected to it?

 

If not then that can cause some problems, but not the root cause however it's worth looking at.

 

I myself did use a TPLink Wireless to Ethernet Adapter before for similar things, however I was getting patchy service with it - from memory it was a small white box, no larger than double the size of a matchbox.

 

Since then I went to a powerline adapter set for distributing broadband around the house from Azazon, cost around £20 - no need to fo an expensive one.

 

I plugged one into the wall, connected one of the 4 yellow LAN ports to the one plugged in beside the modem and for the "partner" I connected it to my room and then the YouView box to that and since then no problems I have had.

 

That might be worth looking at?

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TimCurtis
Recognised Expert
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Message 3 of 17

Re: Really poor quality picture on internet channels

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I don't think that the HH5 supports Multicasting over wifi. Multicasting is how BT Sport is transmitted.

 

Powerline adapters , as suggested, would be a good approach.

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Mjconnolly
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Message 4 of 17

Re: Really poor quality picture on internet channels

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Hi I get 76mbps over wifi or ethernet. I could give a powerline adapter a go, I'm just puzzled why all the other internet based services work really well with this setup but not the BT TV channels.

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Mjconnolly
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Message 5 of 17

Re: Really poor quality picture on internet channels

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With the TP Link adapter the Youview box thinks it's connected via Ethernet. But I may try powerline adapters. I may even have some somewhere from when I got the very first YouView box (I've moved home twice since then!).

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sps1013
Aspiring Expert
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Message 6 of 17

Re: Really poor quality picture on internet channels

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Sorry to hijack slightly.... quick answer only required

If I was to join BT TV I would need to go powerline due to hub location.

Currently get 49 down and 9 up wired to the hub.

Powerline at the location of BT TV gives 45 down 8up.

Would this cause me any problems going forward?
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Distinguished Guru
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Message 7 of 17

Re: Really poor quality picture on internet channels

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None whatsoever mine worked perfectly when I had it on a 24mbps conn ction


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sps1013
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Message 8 of 17

Re: Really poor quality picture on internet channels

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Brilliant thanks.

That has decided it then.
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TimCurtis
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Message 9 of 17

Re: Really poor quality picture on internet channels

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Thing is that the HH5 will not send multicast streams over wifi which is the BT TV internet channels like BT Sport. iPlayer etc are just normal streams so work just fine.

 

Definitely powerlines are the way to go.

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sps1013
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Message 10 of 17

Re: Really poor quality picture on internet channels

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@stuartrogerson

Do I need multicast capable powerline adapters? I currently use TP link 500 ones
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