Hi,
Our Youview+ box (Humax DTRT2100) stopped recording TV programmes about a week ago. We don't get error messages, but nothing happens on the box when we press record, or try to schedule a recording.
Previous programmes we'd set to record were still on the "scheduled" screen, but haven't actually recorded anything.
Similar threads state that a factory reset is the way to cure it, but I only really want to use that as a last resort so we don't lose the recorded programmes (not a tragedy I know, but a bit of a pain )
It's using the new interface. Manufacturer software 27.50.0. It has previously worked after it upgraded to the new interface. 65% free space.
Things I've tried, which haven't made a difference:
Things which DO work:
Is there a known fix, or is it one of those wipe-and-start-again situations?
Cheers
Mike
Solved! Go to Solution.
It would be worth trying a maintenance mode reset optiion 4 (keeping recordings) options before resorting to a full factory reset.
https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode?q=mainte
Hi MikeFishcake,
Please see Box Won't Record Since Software Update
I'd be happy to extend the same offer to yourself.
Steve
BT TV Expert | SteveM | |
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Zulu17 - thanks for the advice, I gave that a try but unfortunately it didn't work.
Steve_M - that sounds like it might be something worth doing; how do I go about getting that sorted?
Thanks
Mike
BT TV Expert | SteveM | |
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Hi Steve - PM sent, cheers!
Hi Paddy - Yes, the replacement box solved my problem - I can now record again!
A massive thanks to Steve for getting this sorted.
Steve - I've sent you a PM.
Mike
Hi @MikeFishcake,
Thank you for posting back. I'm happy to hear that the replacement box has resolved the issue.
Cheers
PaddyB
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