Record function not working, no errors

[MikeFishcake]

Hi,

Our Youview+ box (Humax DTRT2100) stopped recording TV programmes about a week ago. We don't get error messages, but nothing happens on the box when we press record, or try to schedule a recording.

Previous programmes we'd set to record were still on the "scheduled" screen, but haven't actually recorded anything.

Similar threads state that a factory reset is the way to cure it, but I only really want to use that as a last resort so we don't lose the recorded programmes (not a tragedy I know, but a bit of a pain )

It's using the new interface. Manufacturer software 27.50.0. It has previously worked after it upgraded to the new interface. 65% free space.

Things I've tried, which haven't made a difference:

• Waiting a day or two to see if it fixed itself!
• Powering it off completely
• Resetting the remote control
• Using the BT mobile app to try to set it to record
• Pressing the record button on the box itself
• Re-scanning the TV channels
• Checking TV signal quality and broadband connection
• Cleared out the shows in the scheduled recordings list
• Deleting a couple of programmes

Things which DO work:

• Pause and rewind
• The remote flashes blue when the record button is pressed, so it's not a faulty button
• Apps like iPlayer and All4

Is there a known fix, or is it one of those wipe-and-start-again situations?

Cheers

Mike

[zulu17]

It would be worth trying a maintenance mode reset optiion 4 (keeping recordings)  options before  resorting to a full factory reset.

https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode?q=mainte

[Steve_M]

Hi MikeFishcake,

Please see Box Won't Record Since Software Update

I'd be happy to extend the same offer to yourself.

Steve

[MikeFishcake]

Zulu17 - thanks for the advice, I gave that a try but unfortunately it didn't work.

Steve_M - that sounds like it might be something worth doing; how do I go about getting that sorted?

Thanks

Mike

[Steve_M]

Drop me a PM with your account number and I'll post one

[MikeFishcake]

Hi Steve - PM sent, cheers!

[paddyh2]

Hi Mike, did you get a new box and a positive result? I have the same situation.

[MikeFishcake]

Hi Paddy - Yes, the replacement box solved my problem - I can now record again!

A massive thanks to Steve for getting this sorted.

Steve - I've sent you a PM.

Mike

[PaddyB · Accepted solution]

Hi @MikeFishcake,

Thank you for posting back. I'm happy to hear that the replacement box has resolved the issue.

Cheers

PaddyB

[carlortega]

Hi Steve, I am getting the same issue, could you help me also?
Thanks
Carl