Hi,
Our Youview+ box (Humax DTRT2100) stopped recording TV programmes about a week ago. We don't get error messages, but nothing happens on the box when we press record, or try to schedule a recording.
Previous programmes we'd set to record were still on the "scheduled" screen, but haven't actually recorded anything.
Similar threads state that a factory reset is the way to cure it, but I only really want to use that as a last resort so we don't lose the recorded programmes (not a tragedy I know, but a bit of a pain 🙂 )
It's using the new interface. Manufacturer software 27.50.0. It has previously worked after it upgraded to the new interface. 65% free space.
Things I've tried, which haven't made a difference:
- Waiting a day or two to see if it fixed itself!
- Powering it off completely
- Resetting the remote control
- Using the BT mobile app to try to set it to record
- Pressing the record button on the box itself
- Re-scanning the TV channels
- Checking TV signal quality and broadband connection
- Cleared out the shows in the scheduled recordings list
- Deleting a couple of programmes
Things which DO work:
- Pause and rewind
- The remote flashes blue when the record button is pressed, so it's not a faulty button
- Apps like iPlayer and All4
Is there a known fix, or is it one of those wipe-and-start-again situations?
Cheers
Mike
