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MikeFishcake
Aspiring Contributor
3,524 Views
Message 1 of 11

Record function not working, no errors

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Hi,

 

Our Youview+ box (Humax DTRT2100) stopped recording TV programmes about a week ago. We don't get error messages, but nothing happens on the box when we press record, or try to schedule a recording.

 

Previous programmes we'd set to record were still on the "scheduled" screen, but haven't actually recorded anything.

 

Similar threads state that a factory reset is the way to cure it, but I only really want to use that as a last resort so we don't lose the recorded programmes (not a tragedy I know, but a bit of a pain Smiley Happy )

 

It's using the new interface. Manufacturer software 27.50.0. It has previously worked after it upgraded to the new interface. 65% free space.

 

Things I've tried, which haven't made a difference:

 

  • Waiting a day or two to see if it fixed itself!
  • Powering it off completely
  • Resetting the remote control
  • Using the BT mobile app to try to set it to record
  • Pressing the record button on the box itself
  • Re-scanning the TV channels
  • Checking TV signal quality and broadband connection
  • Cleared out the shows in the scheduled recordings list
  • Deleting a couple of programmes

 

Things which DO work:

 

  • Pause and rewind
  • The remote flashes blue when the record button is pressed, so it's not a faulty button
  • Apps like iPlayer and All4

Is there a known fix, or is it one of those wipe-and-start-again situations?

 

Cheers

 

Mike

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10 REPLIES
Distinguished Guru
Distinguished Guru
3,507 Views
Message 2 of 11

Re: Record function not working, no errors

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It would be worth trying a maintenance mode reset optiion 4 (keeping recordings)  options before  resorting to a full factory reset.

 

https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode?q=mainte

 

 

BT TV Expert
BT TV Expert
3,447 Views
Message 3 of 11

Re: Record function not working, no errors

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Hi MikeFishcake,

 

Please see Box Won't Record Since Software Update

 

I'd be happy to extend the same offer to yourself.

 

Steve

BT TV ExpertSteveM
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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MikeFishcake
Aspiring Contributor
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Message 4 of 11

Re: Record function not working, no errors

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Zulu17 - thanks for the advice, I gave that a try but unfortunately it didn't work.

 

Steve_M - that sounds like it might be something worth doing; how do I go about getting that sorted?

 

Thanks

 

Mike

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BT TV Expert
BT TV Expert
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Message 5 of 11

Re: Record function not working, no errors

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Drop me a PM with your account number and I'll post one Smiley Happy
BT TV ExpertSteveM
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
MikeFishcake
Aspiring Contributor
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Message 6 of 11

Re: Record function not working, no errors

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Hi Steve - PM sent, cheers!

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paddyh2
Beginner
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Message 7 of 11

Re: Record function not working, no errors

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Hi Mike, did you get a new box and a positive result? I have the same situation.
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MikeFishcake
Aspiring Contributor
3,176 Views
Message 8 of 11

Re: Record function not working, no errors

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Hi Paddy - Yes, the replacement box solved my problem - I can now record again!

 

A massive thanks to Steve for getting this sorted.

 

Steve - I've sent you a PM.

 

Mike

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Moderator
Moderator
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Message 9 of 11

Re: Record function not working, no errors

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Hi @MikeFishcake,

 

Thank you for posting back. I'm happy to hear that the replacement box has resolved the issue.

 

Cheers

 

PaddyB

Community ModeratorPaddyB
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Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
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carlortega
Beginner
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Message 10 of 11

Re: Record function not working, no errors

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Hi Steve, I am getting the same issue, could you help me also?
Thanks
Carl
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