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Mancmonkey
Beginner
1,725 Views
Message 11 of 17

Re: Record function not working, no errors

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Same problem here and won't go into maintenance mode either
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Solar11
Aspiring Contributor
1,479 Views
Message 12 of 17

Re: Record function not working, no errors

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Hi 

We are having the same problem but it is not all programs we are trying to record. We are also getting some partial records and others where the picture is distorted. 

I have good broadband at 60.5 m/bps from the BT location and the box is less than 2 metres from the hub with no walls to interfere.

We have tried to reset and like the other person would rather not to have factory reset. Had box we think 7+ years and apart from not recording the full programme on occasions, this has been the only incident. 

Iain

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Raze
Beginner
1,180 Views
Message 13 of 17

Re: Record function not working, no errors

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Hi i am having the exact same problem with my new box aswel done all the same steps and still no luck can you please help its driving me crazy
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BOYCEY25
Newbie
1,134 Views
Message 14 of 17

Re: Record function not working, no errors

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Hi there, I have the exact same problem! Everything works fine apart from we can't record, no error messages just no recordings, grrr! Please, is there a fix without getting a new box???
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Stani4th
Newbie
1,063 Views
Message 15 of 17

Re: Record function not working, no errors

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Hi. This problem is now happening on my Youview box (record button on remote has no effect but everything else works. Can you help me resolve?

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QoQ
Aspiring Expert
1,034 Views
Message 16 of 17

Re: Record function not working, no errors

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Same as me....what's going on?

Press record on remote and nothing. Tried BT app and that won't either?
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paddyh2
Beginner
1,019 Views
Message 17 of 17

Re: Record function not working, no errors

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I called BT and they sent me a new box. Had no problem for over a year now. You will lose recorded programs however.
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