cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
2,232 Views
Message 1 of 20

Recorded BT sport pixelating badly

Go to solution

Hi , I only acquired the Youview box about two months and although everything I watch that is live and all recorded TV aerial programmes are absolutely fine , recorded BT sport programmes pixelate very badly right throughout the recording. Does anyone have any suggestions? Thanks

0 Ratings
19 REPLIES 19
2,222 Views
Message 2 of 20

Re: Recorded BT sport pixelating badly

Go to solution
it now appears to be pixelating on live BT programmes as well
0 Ratings
2,212 Views
Message 3 of 20

Re: Recorded BT sport pixelating badly

Go to solution

@donmaico 

How is the Youview box connected to your router? Hardwired or powerline adapters?

0 Ratings
2,207 Views
Message 4 of 20

Re: Recorded BT sport pixelating badly

Go to solution

one of those BT Homehubs which are both adaptors and have WIFI capabilty

0 Ratings
2,181 Views
Message 5 of 20

Re: Recorded BT sport pixelating badly

Go to solution
i believe they are called broadband extenders
0 Ratings
2,168 Views
Message 6 of 20

Re: Recorded BT sport pixelating badly

Go to solution

If you have one of the new Pro boxes, see if your box has the latest software, and if so ditch the extenders and connect via wi-fi.

0 Ratings
2,165 Views
Message 7 of 20

Re: Recorded BT sport pixelating badly

Go to solution

@donmaico 

The advice above should work if it's a Pro box otherwise try resetting the devices.

But just to clarify your setup.

Do you have 2 of these extenders , 1 connected to the SmartHub and 1 connected to the Youview box OR are you using the wifi capability of the extender and have just the 1 by the Youview box with it connected by an ethernet cable so essentially having the Youview box connected to the SmartHub by wifi.

0 Ratings
2,142 Views
Message 8 of 20

Re: Recorded BT sport pixelating badly

Go to solution

How can I tell if its a Pro box  or not? I wasn't offered one so I assume it isnt

0 Ratings
2,141 Views
Message 9 of 20

Re: Recorded BT sport pixelating badly

Go to solution
i have two, one connected to the router and the other to the Youview box
0 Ratings
2,139 Views
Message 10 of 20

Re: Recorded BT sport pixelating badly

Go to solution
actually, I just checked pictures of each and i would say mine is definitely the standard recordable Youview box
0 Ratings