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Ailis
Beginner
1,810 Views
Message 41 of 58

Re: Recording Sky Arts on Freeview on BT Box

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Glad to find it's not just me. 

 

I've been noticing it for about a week. It seems arbitrary to me ( though probably not to technically-minded people) which programmes record and which don't but cancelling the recording manually isn't an option for middle-of-the-night recordings. 

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gomezz
Recognised Expert
1,793 Views
Message 42 of 58

Re: Recording Sky Arts on Freeview on BT Box

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What may be significant is that I have seen no reports of other makes and models of PVR having the same difficult recording programmes from this channel. Which discounts the theory that there is something fundamentally wrong or missing from the broadcast stream.

gavinlambourne
BT TV Expert
1,763 Views
Message 43 of 58

Re: Recording Sky Arts on Freeview on BT Box

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Hi all,

We have identified the cause of this issue and will apply a fix shortly.

Thanks for your continued patience.

Thanks
Gavin

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normanivison
Aspiring Contributor
1,735 Views
Message 44 of 58

Re: Recording Sky Arts on Freeview on BT Box

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Thanks. Let us know when this is done and confirm boxes will automatically update.
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gavinlambourne
BT TV Expert
1,697 Views
Message 45 of 58

Re: Recording Sky Arts on Freeview on BT Box

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Hi all,

The fix has been applied and will appear over the next 24 hours.

If you want to benefit form the fix ASAP, please unplug the network cable from the back of the set-top box, wait for the YVM102 error to be displayed and then plug the network cable back in.

There will be no changes to the software versions on the set-top box as a result of this change, but recordings should complete successfully once you have completed the steps above or waited 24 hours.

If you continue to experience issues please let us know.

Thanks
Gavin

barnpiece
Expert
1,646 Views
Message 46 of 58

Re: Recording Sky Arts on Freeview on BT Box

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Recording is working fine now, and there are some really interesting, entertaining programmes to watch on Sky Arts.

Richard

 

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gomezz
Recognised Expert
1,641 Views
Message 47 of 58

Re: Recording Sky Arts on Freeview on BT Box

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I had a successful recording overnight without the patch. The first one on this channel I have tried. Was the issue box specific (I have a T2100)?
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Evetstown
Aspiring Contributor
1,628 Views
Message 48 of 58

Re: Recording Sky Arts on Freeview on BT Box

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I'm really glad I started this thread - many thanks to all contributors - and to BT for the fix...

Ailis
Beginner
1,617 Views
Message 49 of 58

Re: Recording Sky Arts on Freeview on BT Box

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Thank you to BT for the Fix, and to the Thread Author too. Have also managed to find repeats of the one programme I really missed 😄 

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toller
Contributor
1,599 Views
Message 50 of 58

Re: Recording Sky Arts on Freeview on BT Box

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As I can't get behind the box and I don't know which cable to unplug would it better to wait 24 hours. I have set a programme to record at 11.00 am today (26/9/20) .
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