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chilton55555
Aspiring Expert
1,130 Views
Message 11 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Hi @gavinlambourne 

Tonight I am recording Andre Rieu on 363 (9:00 - 12:00 am) and and being advised on screen that I cannot even watch another internet channel without cancelling the above recording. I can however watch and record freeview channels without a problem.

Nothing else is being recorded on the box, looks look the problem is the box will only allow access to one subscription channel at a time.  

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chilton55555
Aspiring Expert
1,119 Views
Message 12 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Hi @gavinlambourne 

An update to my above post, if I cancel recording then start it again everything returns to normal, i.e I can record 2 or record and view 2 subscription channels at a time

Hope this helps

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gavinlambourne
BT TV Expert
1,095 Views
Message 13 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Hi @chilton55555  - thanks for the feedback. This issue has been fixed and a fix will be released shortly. As soon as I know when the fix is available I will let you now.

Thanks for your feedback and apologies for the inconvenience.

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angie_fergs
Beginner
1,048 Views
Message 14 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Hi has this been sorted does any one know?

just had an engineer out who tells me this can’t be done!  Someone is telling porky pies here - what is the point of BT TV if you can only record what you are watching!  I get a message saying too many recordings but I am only recording one.  Only got BT TV instead of Sky on Wednesday of this week and beginning to regret it already

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angie_fergs
Beginner
1,047 Views
Message 15 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Hi Gavin. Can you update - if this continues I would like to cancel my package and go back to Sky
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cartoony
Contributor
901 Views
Message 16 of 40

Re: Recording a subscription (internet) channel and watching another changed?

I am having this exact problem now, yet you say it was fixed in mid April.

Please advise.

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cartoony
Contributor
900 Views
Message 17 of 40

Re: Recording a subscription (internet) channel and watching another changed?

 
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murphy83
Contributor
791 Views
Message 18 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Hi @gavinlambourne 

This hasn't been fixed yet as it is still a problem.

Box switched to a scheduled recording & said I had to cancel the recording to go back to the internet channel.

Thanks 

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gavinlambourne
BT TV Expert
775 Views
Message 19 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Hi @murphy83 - yes, the fix hasn't been rolled out yet. I will let you know when it is scheduled to land. Sorry it is taking longer than expected.

Thanks
Gavin

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R2RGE
Beginner
706 Views
Message 20 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Has the fix been rolled out yet? I've just noticed this problem on my box, really annoying! It wasn't like this before the NowTV changes.

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