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chilton55555
Aspiring Expert
1,438 Views
Message 21 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Hi @R2RGE 

To get over the problem until the fix is released I find that if I cancel recording then start it again everything returns to normal, i.e I can record 2 or record and view 2 subscription channels at a time. If you want a reply / response from Gavin then you will need to address your comment to him @gavinlambourne 

Hope this helps

 

 

gavinlambourne
BT TV Expert
1,410 Views
Message 22 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Thanks @chilton55555.

@R2RGE - Apologies, I know this issue is frustrating.

The issue occurs specifically when a future scheduled series recording begins recording.

Once the recording has started, it effectively counts as two recordings meaning you are unable to watch or record another IP channel for the duration the recording is in progress.

It doesn't impact adhoc recordings i.e. if I'm tuned to IP channel A and set IP channel B to record, I can watch and record two different IP channels. The issue only occurs when a future scheduled series IP recording starts recording. Hope that makes sense.

Please be assured we're doing everything  we can with our partners to get this issue fixed asap, but it has been an issue for a long time so apologies for that.

Thanks
Gavin

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HappyChapp68
Beginner
1,330 Views
Message 23 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Thank you for the update @gavinlambourne . I'll try and keep an eye on this thread now.
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brogan3
Beginner
1,212 Views
Message 24 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Well, this has been going on for months now. We are in September now and this has been going on for months . Does this mean BT will reduce our bill as we cant access subscribed channels  while recording?  Very close to going back to Sky I must say

chilton55555
Aspiring Expert
1,184 Views
Message 25 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Hi @gavinlambourne - This is now becoming ridiculous, yet again programmes failing to record and clashes tonight when recording HD Discovery cannot watch any other sky channels. Surely after all this time we should be getting rebates. Can you please record this issue as a formal complaint and escalate this up the management chain without delay?

Many thanks, I am sure you are as frustrated as your customers about the lack of action in implementing this fix. 

gavinlambourne
BT TV Expert
1,148 Views
Message 26 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Hi @chilton55555 - apologies for the delay to this issue being resolved.

I can confirm this fix is definitely included in the next release which should rollout in October.

I'll post on this thread when to perform a manual software update to ensure you pick up the update at the earliest opportunity

Thanks
Gavin

cartoony
Contributor
1,119 Views
Message 27 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Thank you for finally (hopefully) providing a resolution.

As has been previously asked, but has gone unanswered, will those of us who have been affected by the issue be partially refunded for the many months that this has been an issue, as we have not been provided with the service that we have been paying for?

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SH19
Beginner
1,030 Views
Message 28 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Is there any updates on this issue being solved yet? 

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JonnyPA
Beginner
1,020 Views
Message 29 of 40

Re: Recording a subscription (internet) channel and watching another changed?

I'm a new customer (from Sky) and have experienced this. But I also got into a loop, where a message stated I had to cancel a recording to watch another programme. But I couldn't cancel the programme.

The only solution was to turn off the BT box.

This is not a good start and this needs to be fixed.

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chilton55555
Aspiring Expert
1,000 Views
Message 30 of 40

Re: Recording a subscription (internet) channel and watching another changed?

Hi @gavinlambourne 

This issue still persists and is really annoying stopping full functionality of the service we are paying for.

I do appreciate your help in escalating this issue for us but can you please give an exact date for this release of software that will fix this issue?

Another issue I would seek your support for is the lack of HDR quality on the BT 4K TV Box, the quality on the BT TV app is now much superior to that on the BT TV EPG box. Do you have any information regarding a release date for a new BT TV box?

Sky seem to be leaving BT behind in this respect, many thanks for your help.   

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