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JAK70
Beginner
217 Views
Message 1 of 5

Recording problem

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Hi there - I have the 

183/4426
BT DTR-T2110 500GB Youview+ HD Smart TV Recorder

 

It will not record a programme unless I physically switch on the channel and press record. 

If I'm watching a channel and scroll through the TV guide / press record on a channel I'm not watching nothing happens.

Any guidance gratefully recieved!!

Many thanks

John 

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4 REPLIES 4
Les-Gibson
Contributor
207 Views
Message 2 of 5

Re: Recording problem

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That sounds a bit like the universal fix, disconnect power, wait 30 seconds or so &  reconnect.

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
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JAK70
Beginner
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Message 3 of 5

Re: Recording problem

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Hi Les - thanks for your reply.

Have just tried this but no joy I'm afraid 😥 any other suggestions would be welcome 

Kind regards John 

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zulu17
Distinguished Guru
Distinguished Guru
160 Views
Message 4 of 5

Re: Recording problem

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Hi @JAK70 

You are probably looking at peforming maintenance resets on your box.

Before that you could try retuning your box to see if that makes any difference

First a retune with the aeral removed -- that should leave you with no freeview channels and

then connect the aerial feed again and perform a  second retune which should repoulate your guide with the available Freeview channels.

If you need to do resets then see

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

 

JAK70
Beginner
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Message 5 of 5

Re: Recording problem

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Hi there - worked a treat!! - mank thanks!! 👍

Kind regards 

John