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david1982
Aspiring Expert
559 Views
Message 1 of 9

Return T4000

My old T4000 failed and has now been replaced. I am waiting to return old unit but am still waiting for returns bag. How do I get one.

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Anonymous
Not applicable
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Message 2 of 9

Re: Return T4000

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david1982
Aspiring Expert
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Message 3 of 9

Re: Return T4000

Thanks @Anonymous  I followed the link to this page before and it refers to a return bag which I don't have. Literature I have says it should have been with me in 3 - 5 days but that was back on 9 December when I received replacement box so must have gone astray. I think I need a replacement.

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Anonymous
Not applicable
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Message 4 of 9

Re: Return T4000

@david1982 

Did you see this bit?

"Arrange a Parcel Force courier to collect it (you don’t need to print a postage label)."

It links to a ParcelForce bespoke collection webpage (ParcelForce pick it up from your address)

Admittedly it's not clear but I get the impression that you can wrap it in anything you like.

The other option would be to ring 0800 800 150 and ask for a returns bag

 

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david1982
Aspiring Expert
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Message 5 of 9

Re: Return T4000

Thanks @Anonymous think I'll have to try one of those options or try an EE shop in the New Year. Thanks very by our help and suggestions.

zulu17
Distinguished Guru
Distinguished Guru
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Message 6 of 9

Re: Return T4000

In your original thread

https://community.bt.com/t5/YouView-from-BT/Replace-T4000/m-p/2120197

post 6 the mods advise you to post back on that thread if you hadn't rereived the returns bag after a further week to post back (in that thread).

 

 

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david1982
Aspiring Expert
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Message 7 of 9

Re: Return T4000

  • Thanks @zulu17 I had lost track of my original thread will contact the mods on that thread
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zulu17
Distinguished Guru
Distinguished Guru
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Message 8 of 9

Re: Return T4000

No worries @david1982  ,

one way to find your previous posts and threads is to click on your profile and you will (eventually) see them.

 

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david1982
Aspiring Expert
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Message 9 of 9

Re: Return T4000

Hi @zulu17 I'll try to remember that in future. I'm normally only a reader of the posts on the community mainly with Max 4k and where to go after 29 January when my contract ends. Thanks again.

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