Hello, I'm after some guidance, my 24 month contract ended in September last year and on 26 December I signed with a new service provider (internet only) I no longer wanted any services from BT and had a conversation earlier this month with BT I was told I could return the router and BT you view box IF I WANTED TO, alternately i could dispose of them myself. Subsequent to this I realised that the youview boxes are going on sale on ebay for anything upto £70 So thought ok nice one I'll stick the box on there sometime this month.
Earlier this week I got an email from BT suggesting I need to return the box to them? The email states;
So I didn't order the kit after 16 December 2019.... I've had it since 2015/2016 from memory
Where do I stand?
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If you decide to leave us or you move to a new plan that includes a new BT Hub and/or BT TV box, you’ll need to return the old kit you loaned from us, or you may face charges.
It’s totally free to send back - we’ll send you a jiffy bag with a returns label. Just make sure you send the equipment back within 30-days of your service ending or changing to avoid any charges.
We’ll send you an email, letter or SMS confirming we’ve received it.
If an engineer is installing new BT equipment, they’ll be able to take the old kit away with them.
Equipment to return
BT Broadband Hubs: Hub 4, Smart Hub, Smart Hub 2, and Ultrafast Smart Hub
BT TV boxes: Non-recordable TV box (Z4), Recordable TV Box (G4), 4K Recordable TV box (G5)
You can also send back any accessories, such as cables and remote controls.
Charges for non-return of equipment
Charges will apply to every piece of equipment you need to return, so if you have two items, you’ll be charged for each of them.
For a full list of prices check out the BT Tariff Guide for a full list of pricing.
It is very clear in the email you received. You did not get yours after 13th December 2019 so it is yours to keep and do with as you wish.
In order to comply with an EU directive BT have to offer to dispose of any devices they have given to customers.