cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
706 Views
Message 1 of 4

Return of equipment

Hi guys I have just cancelled my contract for bt tv, broadband and telephone line rental. I chose to cancel my contract early after being given the option to cancel without penalties due to rising prices.

Today, I have received a request from BT to return my equipment. Is this an instruction to do so, or is it to assist in recycling.

I had intended to carry on using the youview box as a freeview recorder.

Any advice would be appreciated.

Thanks

0 Ratings
Reply
3 REPLIES 3
Highlighted
Distinguished Guru
696 Views
Message 2 of 4

Re: Return of equipment

It's a request to return the equipment for recycling.  It's your choice whether or not to accept the offer.

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
692 Views
Message 3 of 4

Re: Return of equipment

0 Ratings
Reply
Highlighted
671 Views
Message 4 of 4

Re: Return of equipment

I have also cancelled following the price changes however I had extended my contract already.

 

As my cancellation falls after the first 12 months contract for BT TV there were no request to return any equipment in the email I received from BT

 

If I had cancelled before the term I am pretty sure I would have been asked to return it

0 Ratings
Reply