After we finished watching watching one of our recorded programs on our BT box we wanted to rewind the live TV program that was on ITV. But we couldn't, is that normal? Or is it something we need to change on the box.
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HI @GT037 unfortunately you would not be able to rewind the current live TV channel further than the point that you switched to watch it. So in your example you started viewing ITV after you ended watching recordings and returned to live TV. With BBC channels only you can normal watch the current program from the start in IPlayer by pressing and holding the OK remote button.
I has this problem and phone bt and they told me to return the channels, which I did and it worked for me