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Message 1 of 4

Second YouView box disconnected from BT Home hub 6

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Hi All,

i’m looking for some help and advice. Our second YouView box has stopped working with the internet all of a sudden. 

It is connected to our Homehub 6 through BT mini connector plugs.

For the past 19 months it has been working fine. On Thursday 6th or Friday 7th it stopped working.

i have tried everything to fix it. BT have been contacting me to take the new whole home Wi-fi solution with discs. However I have opted not to take this as there is no uplift in speed and everything was working fine.

Please can anyone help or advise

Thanks

David

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TimCurtis
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Message 2 of 4

Re: Second YouView box disconnected from BT Home hub 6

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@DavidJShrimpton 

The obvious things that I can think of to try would be :-

. Re-pair the mini connectors

. Connect to Homehub directly with ethernet cable

. Perform a Maintenance Mode reset (obviously keeping recordings)

So have you tried of  all these?

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Message 3 of 4

Re: Second YouView box disconnected from BT Home hub 6

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Thanks I will try 2 and 3

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Message 4 of 4

Re: Second YouView box disconnected from BT Home hub 6

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Thanks the reset of the plugs and box worked