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Aspiring Contributor
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Message 1 of 2

Send my old Humax box (from 2015) back when terminating contract?

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Just cancelled the BT-TV part of my contract as I simply don't really use it and the price was going up.

After hassle over being told I would have to cancel my ENTIRE BT contract and sign up for a new one ... not going to happen ... I'm now told I have to send my Humax DTR2100 back, which I got in 2015.  It was explicitly stated at the time that the box was yours after the initial contract was up, which it was many years ago now.

 

What is going on with BT?  They were insistent I would have to send my box back and have said that they are going to send out a box for me to return it.  Not that I use the PVR much any more but the bottom line is that I own the thing and have done for many years after I came out of my contract period and I don't appreciate having to fight with BT over it.

 

 

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Guru
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Message 2 of 2

Re: Send my old Humax box (from 2015) back when terminating contract?

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Hi @GeneralPostoffice , ignore them. If, as you state, you received the Box prior to December 2019 and now not in contract, the box is yours to keep.

Stew