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Distinguished Guru
Distinguished Guru
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Message 1 of 16

Sky Sport EPG issues

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Two issues with the EPG of Sky Sports 1 &2  today - hopefully they will be resolved,.

 

1 )  The two Sky Sports channels are in the Youview EPG but are not appearing when using the Youview IoS app.

 

2)  It is not possible to set a recording for many of the programs - the R button and the Set Recording optiomn when you select i(nfo) on a forthcoming programme does nothing on several programs --- specific example Live Capital One Cup on SS1 at &pm Wednesday.

 

The first issue was raised on the Youview community late this afternoon but as yet has not been responded to.

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BT TV Expert
BT TV Expert
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Message 2 of 16

Re: Sky Sport EPG issues

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Cheers Zulu, I'll have a look.

Steve
BT TV expertSteveM
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Kudos”Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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AlanS
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Message 3 of 16

Re: Sky Sport EPG issues

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Same for me but I managed to record via yv app which is certainly not ideal
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Distinguished Guru
Distinguished Guru
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Message 4 of 16

Re: Sky Sport EPG issues

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Yes the channels now appear on the Youview IOS app  ... but when attempting to use app to book a recording  Live Capital One cup tonight at 7pm ss1 ... it initially accepted the booking but then  a few minutes later reported  Booking Update - Your recording failed due to booking error.

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Distinguished Guru
Distinguished Guru
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Message 5 of 16

Re: Sky Sport EPG issues

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AS for recording from the EPG -

currently -

I can set recordings for the two championship games on Saturday

I cannot set recordings for tonights Capital Cup game or either of  the two Premier League games on Sunday.

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Distinguished Guru
Distinguished Guru
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Message 6 of 16

Re: Sky Sport EPG issues

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Approximately 20 minutes later 

 

I can now set recordings for tonights Capital Cup game  but not  either of  the two Premier League games on Sunday.

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Distinguished Guru
Distinguished Guru
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Message 7 of 16

Re: Sky Sport EPG issues

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Issue remains unresolved -  Still unable to set reminder , set recording  for many of the programs showing in the EPG for SS. Not sure who Youview , BT or the EPG provider is owning this problem.

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BT TV Expert
BT TV Expert
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Message 8 of 16

Re: Sky Sport EPG issues

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Hi Zulu,

 

As you say it's now working on the YouView app.

 

I've looked thought the TV Guide and can't find any unrecordable items for the next 7 days. Do you see any still? If so I will write a script to pull them out and pass back to youview.

 

Steve

BT TV expertSteveM
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Distinguished Guru
Distinguished Guru
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Message 9 of 16

Re: Sky Sport EPG issues

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Steve - thanks for the update.

 

The programmes that are in the EPG and don't offer SET REMINDER or RECORDing have significantly reduced.

 

I believe there are a few tomorow for example the (rerun) of Ford Monday night Football on SS2 at 1pm -3:30pm  , Live greyhound Racing on SS at 2pm-5:30pm plus some of the WWE programs on SS2 in the evening,

 

What I have experienced is that programs previously not setably for reminders/recording become availble  during the day of broadcast. So for example tonights Live Ford Monday night Football on SS1  (7pm) was not recordable until just after noon today. Similarly yesterdays live premier football on SS1 was only able to be set for recording during the day yesterday.

 

Fortunately I was able to set up on the day although I did miss a program on Saturday night due to not being able to set an advance program.

 

My impression is that the bulk if not all of the problems relate to those programs that were in the Youview database at launch of the SS channels. The more recent additions of programs in the guide seem OK.

 

There is a seperate issue that the SS2 schedules in Youview EPG are tending not to be updated with program revisions when for example the Cricket test matches end one or two days early. The listings revisions/changes appear to be widely just not on Youview EPG.

A seperate observation is that the BT TV website TV guide doesn't include the SS channels.

https://tv.bt.com/tvguide?s_cid=con_fly_TV_TVGuide

BT TV Expert
BT TV Expert
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Message 10 of 16

Re: Sky Sport EPG issues

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Awesome thanks Zulu, that's given me a big clue - it's only happening on non-trialist boxes!

 

I will look at the metadata being sent to the box.

 

With regards to the bt.com update - we have a change request pending, there are still a few t's to cross with the channel launches!

 

Steve

BT TV expertSteveM
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