I cancelled this from my package on 20 Nov, but have since tried to get it out back on with no luck. I'm told I can have it in SD but not HD. No one can tell me why. I have all BT sport's and Eurosport in HD and also the 4k UHD box.I had this box at start of October before I cancelled Sky Sports and now on 7 Feb by email I am being offered Ultrafast 1 and 2, so my line speed must be OK. I have been helped in the past by Gemma_ P or perhaps one of the Mods have some suggestions.