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david1982
Contributor
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Message 1 of 3

Sky Sports in HD

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I cancelled this from my package on 20 Nov, but have since tried to get it out back on with no luck. I'm told I can have it in SD but not HD. No one can tell me why. I have all BT sport's and Eurosport in HD and also the 4k UHD box.I had this box at start of October before I cancelled Sky Sports and now on 7 Feb by email I am being offered Ultrafast 1 and 2, so my line speed must be OK. I have been helped in the past by Gemma_ P or perhaps one of the Mods have some suggestions.
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BT TV Expert
BT TV Expert
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Message 2 of 3

Re: Sky Sports in HD

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Hi @david1982

Sorry to hear you are having problems again. If you contact me your details via PM I can have a look for you.

Thank you,

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david1982
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Message 3 of 3

Re: Sky Sports in HD

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Hi Gemma should have sent a reply much sooner. Seems the answer is you must get Sky Sports SD and then you can upgrade to HD. You cannot opt to go straight to HD