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akis
Newbie
1,489 Views
Message 11 of 15

Re: Slow remote response.

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I will try it asap. I still have my old plasma TV, so i hope this helps. Thanks for your prompt response. 

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reedp2
Newbie
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Message 12 of 15

Re: Slow remote response.

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I have had 2 replacement YouView boxes since the old one died (along with about 40 hours of recordings!). The first replacement had a remote which did not work at all (would not control the TV or the YouView box); this was replaced as the box would not access purchased content. The 2nd replacement is better (I can access purchased content) but the remote is v unresponsive (although it controls the TV OK). To operate the YouView box I have to press repeatedly and hold the buttons down (the blue light is functioning OK). I have tried a factory reset to no avail (I had no recordings left anyway). Nothing else in the setup has changed, my other devices all work fine.

 

I note the "fix" of masking tape over the IR sensor - can someone tell me how that works as surely the IR would just not work at all on the box?? Any other fixes??

 

By the weay, I retained the remote from the old YouView box, and it is the same (so I am sure the remotre controller is not the problem).

 

All advice gratefully received. Phil

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Tima02
Beginner
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Message 13 of 15

Re: Slow remote response.

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I have exactly this issue with slow response. I have 2 remotes with same issue so I'm sure it's the box. Can someone explain this tape over the IR sensor fix. As surely it won't work at all if it's taped up?
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Tima02
Beginner
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Message 14 of 15

Re: Slow remote response.

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Did you get this issue with the remote fixed?
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johnclegg
Contributor
442 Views
Message 15 of 15

Re: Slow remote response.

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Slow response from youview box....it seems to me that it is interfacing with the FEP in the exchange...also downloads from BT really muck thing up , like no fast forward after pausing live TV , the only way forward is to change channel and then change back again...

 

Am I barking up the wrong tree?

Are downloads causing my problem?

John

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