cancel
Showing results for 
Search instead for 
Did you mean: 
ZooBurner
Aspiring Expert
1,455 Views
Message 1 of 6

Software Update box wont update

Go to solution

Hiya there

 

I've just got my YV box today

 

I noticed thread that said the latest update should be as follows ..

 

Manufacturer Software: 10.6.0
Component Software: 1.3.4
Platform configuration: 332
ISP Configuration: 1

 

What I actually have is

 

Manufacturer Software: 10.4.0
Component Software: 1.3.4
Platform configuration: 332
ISP Configuration: 27

 

I have tried to manually update, but it keeps telling me I already have the latest update.

0 Ratings
Reply
5 REPLIES 5
drhowells
Recognised Expert
1,445 Views
Message 2 of 6

Re: Software Update box wont update

Go to solution
Hi, YouView updates are sent in a staggered roll out. This means that the updates are released to different people at different times, so that their servers are not overloaded if everyone tries to download at once. So, basically, as long as your box is left with power overnight and has an internet connection, you will get the update in time.
0 Ratings
Reply
ZooBurner
Aspiring Expert
1,422 Views
Message 3 of 6

Re: Software Update box wont update

Go to solution

Hiya there

 

Many thanks for your reply, and I do understand what you say about a 'roll out' but would that still apply to a manual update ?

 

Andy

0 Ratings
Reply
drhowells
Recognised Expert
1,415 Views
Message 4 of 6

Re: Software Update box wont update

Go to solution
Yes it does. They have an update server(s) that will release the update to certain users at certain times. So, you can do a manual update, but if the update hasn't been released to you, you won't get it.

This is why the people who bought the box in a shop get the updates first, usually followed by BT and then Talk Talk. But, they will also limit the people in each of those 3 groups as well.
ZooBurner
Aspiring Expert
1,409 Views
Message 5 of 6

Re: Software Update box wont update

Go to solution

Hiya there

 

Thank you for your reply, I will sit it out and wait 🙂

 

Andy

0 Ratings
Reply
ZooBurner
Aspiring Expert
1,349 Views
Message 6 of 6

Re: Software Update box wont update

Go to solution

Manual update succeeded as soon as the service (BT Vision widget) started working.

 

🙂

0 Ratings
Reply