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Derwazzy
Newbie
686 Views
Message 1 of 4

Software reset

Hi, hope someone can help, we have to keep resetting our box, then once back the sports are missing, advised to do software update, we do this the sport returns, then it happens again, this happens around 4 times a week, any ideas, tried live chat but no one seems to be available :0(
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3 REPLIES 3
Keyinferno
Aspiring Expert
659 Views
Message 2 of 4

Re: Software reset

Please list your kit and connection.

 

Which model box is it and how old it is, how you are connected and are you on DSL or fibre?

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Moderator
Moderator
613 Views
Message 3 of 4

Re: Software reset

@Derwazzy I'm sorry to see you're having problems with your BT TV service, if you send over your details we'll get this looked at by our TV experts.   You'll find the contact the mods link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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stretch182
Newbie
382 Views
Message 4 of 4

Re: Software reset

I'm having exactly the same problem with my btvision box - about 3 times a week, I get the software reset screen with no option other than to reset. Then I have to update it again to get all the subscription channels back. It lasts a few days then have to do it all again!
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