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Caher
Aspiring Expert
249 Views
Message 1 of 4

Software reset!

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Turned on my box today and was presented with the 'software reset' dialogue box. 

What's happening? I now have to go through the whole pain of resetting up the box again.

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3 REPLIES 3
TimCurtis
Guru
238 Views
Message 2 of 4

Re: Software reset!

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@Caher 

They do that occasionally I'm afraid. Once you've done options 1,2 or 4 there's not much setting up to do other than retuning the channels and resetting the volume, confirm deletion and repairing the app.

All recordings & scheduled recordings remain - the schedule is slowly picked up from the servers.

zulu17
Distinguished Guru
Distinguished Guru
230 Views
Message 3 of 4

Re: Software reset!

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Unfortunately @Caher  if it is the same box that you experienced issues with series record of Frazier discussed in separate thread

https://community.bt.com/t5/YouView-from-BT/Cannot-series-record/m-p/2187838#M63869

it does look like the box has determined that issues now warrant a reset … possibly only the complete factory reset will cure although certainty worth trying the  partial resets that preserve recordings.

Caher
Aspiring Expert
209 Views
Message 4 of 4

Re: Software reset!

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Yes it is and it will now series record again. Just that now I've lost all my recordings. I suppose I should be able watched them anyway!

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