cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Newbie
1,019 Views
Message 1 of 4

Software update crash

My box is currently trying to update and has been stuck on 40% for the last half hour. Does anyone know how long it should take please !? And what do i do!?
0 Ratings
Reply
3 REPLIES 3
Highlighted
Moderator
Moderator
980 Views
Message 2 of 4

Re: Software update crash

@Fairyness82 I hope you don't mind I've moved your thread to the Youview board as I presume this is a BT TV problem?  Updates can take time but it should't get stuck like that, did it resume or is it still a problem?

0 Ratings
Reply
Highlighted
Newbie
941 Views
Message 3 of 4

Re: Software update crash

@Neil0 thanks for moving it. I wasnt sure where i should post .
No it didnt resume at all after 2 hours. So i had to resort to turning the box off at the mains to make it work again. So box is still not updated
0 Ratings
Reply
Highlighted
Moderator
Moderator
905 Views
Message 4 of 4

Re: Software update crash

Hi @Fairyness82,

Have you tried resetting your BT Youview box? 

If not take a look at -How do I reset my BT TV box?

Try the first reset, as this will allow you to keep your recordings. Give that ago and let me know how you get on?

Thanks

PaddyB

0 Ratings
Reply