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Fairyness82
Newbie
500 Views
Message 1 of 4

Software update crash

My box is currently trying to update and has been stuck on 40% for the last half hour. Does anyone know how long it should take please !? And what do i do!?
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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: Software update crash

@Fairyness82 I hope you don't mind I've moved your thread to the Youview board as I presume this is a BT TV problem?  Updates can take time but it should't get stuck like that, did it resume or is it still a problem?

Community ModeratorNeilO
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Fairyness82
Newbie
422 Views
Message 3 of 4

Re: Software update crash

@Neil0 thanks for moving it. I wasnt sure where i should post .
No it didnt resume at all after 2 hours. So i had to resort to turning the box off at the mains to make it work again. So box is still not updated
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Moderator
Moderator
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Message 4 of 4

Re: Software update crash

Hi @Fairyness82,

Have you tried resetting your BT Youview box? 

If not take a look at -How do I reset my BT TV box?

Try the first reset, as this will allow you to keep your recordings. Give that ago and let me know how you get on?

Thanks

PaddyB

Community ModeratorPaddyB
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