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Thomsos
Beginner
228 Views
Message 1 of 8

Sound and picture loss every few minutes

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Hi can anyone advise if a solution has been found for my problem, every few minutes we lose the sound for a couple of seconds, sometimes we lose the picture as well. This started after the last software update, thank you. Happens on all channels.

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7 REPLIES
gomezz
Recognised Expert
209 Views
Message 2 of 8

Re: Sound and picture loss every few minutes

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Not sure if you are having the same problem as many others for whom a workaround is to pause for a few seconds while watching live TV. Or is this happening on recordings as well?
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Thomsos
Beginner
183 Views
Message 3 of 8

Re: Sound and picture loss every few minutes

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Have rebooted and retunedagain, so far no problem today. Will try the pause if it happens again. Thanks Gomezz.

 

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Thomsos
Beginner
154 Views
Message 4 of 8

Re: Sound and picture loss every few minutes

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Problem back again today, black screen and loss of sound, recorded a couple of programmes tonight and they were the same, getting really fed up of this. Can any mod help at all? 

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gomezz
Recognised Expert
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Message 5 of 8

Re: Sound and picture loss every few minutes

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Could be a dodgy HMDI handshake between the Youview box and the TV. Try a different HDMI input on the TV or a different HDMI cable.
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Thomsos
Beginner
128 Views
Message 6 of 8

Re: Sound and picture loss every few minutes

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Will give it a go, thanks.

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billybigbutt
Aspiring Contributor
53 Views
Message 7 of 8

Re: Sound and picture loss every few minutes

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Hi, i have also had the same problem since the latest update. 

I have tried a new cable but it keeps on happening, a blank screen and no sound and the TV says no signal, switching to the TV tuner then back to the BT uhd box solves it until it goes again. 

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Thomsos
Beginner
37 Views
Message 8 of 8

Re: Sound and picture loss every few minutes

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Still happening, could not watch the football at the weekend as it was just dropping out and very pixelated, think I will just give up and cancel TV.

 

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