Sound and picture loss every few minutes

[Thomsos]

Hi can anyone advise if a solution has been found for my problem, every few minutes we lose the sound for a couple of seconds, sometimes we lose the picture as well. This started after the last software update, thank you. Happens on all channels.

[gomezz · Accepted solution]

Not sure if you are having the same problem as many others for whom a workaround is to pause for a few seconds while watching live TV. Or is this happening on recordings as well?

[Thomsos]

Have rebooted and retunedagain, so far no problem today. Will try the pause if it happens again. Thanks Gomezz.

[Thomsos]

Problem back again today, black screen and loss of sound, recorded a couple of programmes tonight and they were the same, getting really fed up of this. Can any mod help at all? 

[gomezz]

Could be a dodgy HMDI handshake between the Youview box and the TV. Try a different HDMI input on the TV or a different HDMI cable.

[Thomsos]

Will give it a go, thanks.

[billybigbutt]

Hi, i have also had the same problem since the latest update. 

I have tried a new cable but it keeps on happening, a blank screen and no sound and the TV says no signal, switching to the TV tuner then back to the BT uhd box solves it until it goes again. 

[Thomsos]

Still happening, could not watch the football at the weekend as it was just dropping out and very pixelated, think I will just give up and cancel TV.