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Dave123
Aspiring Contributor
909 Views
Message 11 of 17

Re: Sound breakup and loss on internet channels only

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Hi, I have the same problem where the sound intermittently breaks up during adverts on IPTV channels only, particularly Sky HD Sport 1 when I watch football. There are no other problems.  Does anybody know whether this is a known issue being looked at by BT or should I treat it as specific to my connection.

My broadband link is infinity 2(60Mbps), with an Open Reach modem connected to a HH 5(Type A). The Youview box(G model) connects to the TV and HH5 using standard ethernet cable.  

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Distinguished Guru
Distinguished Guru
898 Views
Message 12 of 17

Re: Sound breakup and loss on internet channels only

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There is an existing thread that includes posts by BT TV reps at

 

https://community.bt.com/t5/YouView-Boxes/Sound-Dropouts-on-Internet-TV/m-p/1530141#M23241

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KernowChris
Expert
880 Views
Message 13 of 17

Re: Sound breakup and loss on internet channels only

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A thread which hasn't had anything added to since September. Some further investigation is obviously required and remedial action after that's concluded. Advertisers wont be happy to see their content isn't being received as expected.

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Distinguished Guru
Distinguished Guru
876 Views
Message 14 of 17

Re: Sound breakup and loss on internet channels only

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That is an open thread and refers to a fix being provided in a future planned release H22.6.0 

 

 

 

 

 

 

 

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stjnykz
Aspiring Contributor
823 Views
Message 15 of 17

Re: Sound breakup and loss on internet channels only

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I see this is marked as solved but I fail to see how something seemingly requiring a firmware update (which doesn't appear to have happened yet - certinaly not for all users) is technically 'solved' by the fact it can be temporarily 'fixed' by pausing or rewinding briefly, the sound drop-outs always return when the channel is switched back to an affected one.

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Duke1
Aspiring Contributor
747 Views
Message 16 of 17

Re: Sound breakup and loss on internet channels only

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Hi I have the same problem during commercial breaks when the sound break up is dreadful. I've tried resetting everything but it still happens. So will have to wait for the fix then.
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Hunter2660
Recognised Expert
736 Views
Message 17 of 17

Re: Sound breakup and loss on internet channels only

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Once again, just press pause for a second or two then play!!! This is the workaround till the new build appears.

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