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Pigbun
Beginner
268 Views
Message 1 of 9

Sound cutting out on W channel on youview box

Hi i’ve recently had a problem with the sound cutting out on the W channel from my BT youview box. It has been getting worse. Ive tried changing the settings and hdmi cables and ports but to no avail. The box is a couple of years old and I’m still in a BY Tv contract.

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8 REPLIES 8
V_Meldrew
Recognised Expert
251 Views
Message 2 of 9

Re: Sound cutting out on W channel on youview box

I have the same problem occasionally with Alibi but I found that hitting channel up (or down) and then going back to Alibi resolves it, it happens so infrequently that I can live with it

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Pigbun
Beginner
235 Views
Message 3 of 9

Re: Sound cutting out on W channel on youview box

Thank you. Unfortunately I’ve tried everything. It’s becoming so bad it’s almost impossible to watch now.

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V_Meldrew
Recognised Expert
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Message 4 of 9

Re: Sound cutting out on W channel on youview box

Is it just that one channel

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Distinguished Guru
Distinguished Guru
224 Views
Message 5 of 9

Re: Sound cutting out on W channel on youview box

Hi @Pigbun  is yours the recordable Youview box , ? 

If so you could see what happens if when experiencing the problem when watching live you press the R record button and record the channel - does the recorded stream when played back exhibit the same problem ?

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Pigbun
Beginner
197 Views
Message 6 of 9

Re: Sound cutting out on W channel on youview box

Yes it appears to just be the one channel. Although tonight checking it now there isn’t a problem. Thinking of the times it’s happening I am usually recording the program too. I wonder if there is a conflict in some way. The recording also has the sound cutting out.

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V_Meldrew
Recognised Expert
159 Views
Message 7 of 9

Re: Sound cutting out on W channel on youview box

Might be worth trying to record and watch other channels simultaneously, if the fault persists under the same conditions on other channels then it seems likely that your box is faulty

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Pigbun
Beginner
146 Views
Message 8 of 9

Re: Sound cutting out on W channel on youview box

I’ll give it a try tonight and see what happens. Thank you.

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Pigbun
Beginner
109 Views
Message 9 of 9

Re: Sound cutting out on W channel on youview box

Tried recording last night and the problem was almost non existent. It’s making me wonder if it’s just the program I’m trying to watch. ☹️

Masterchef Australia on W. I’ll try again tomorrow.

its just weird.

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