Hi i’ve recently had a problem with the sound cutting out on the W channel from my BT youview box. It has been getting worse. Ive tried changing the settings and hdmi cables and ports but to no avail. The box is a couple of years old and I’m still in a BY Tv contract.
I have the same problem occasionally with Alibi but I found that hitting channel up (or down) and then going back to Alibi resolves it, it happens so infrequently that I can live with it
Thank you. Unfortunately I’ve tried everything. It’s becoming so bad it’s almost impossible to watch now.
Hi @Pigbun is yours the recordable Youview box , ?
If so you could see what happens if when experiencing the problem when watching live you press the R record button and record the channel - does the recorded stream when played back exhibit the same problem ?
Yes it appears to just be the one channel. Although tonight checking it now there isn’t a problem. Thinking of the times it’s happening I am usually recording the program too. I wonder if there is a conflict in some way. The recording also has the sound cutting out.
Might be worth trying to record and watch other channels simultaneously, if the fault persists under the same conditions on other channels then it seems likely that your box is faulty
Tried recording last night and the problem was almost non existent. It’s making me wonder if it’s just the program I’m trying to watch. ☹️
Masterchef Australia on W. I’ll try again tomorrow.
its just weird.