Solved! Go to Solution.
Hi @Gusfinknottle sorry you are having a fault with the sound on your new Youview box.
Please send us over your details by clicking on my profile and selecting the contact the mods option. We will be happy to help get this fixed for you.
Thank you for sending in your details. I'm sorry you're experiencing issues with the sound on BT TV.
Normally this can indicate an issue the the HDMI cable.
If you have one to hand, please try connecting your set top box to the TV with a different HDMI cable. If your TV has more than one HDMI socket, try connecting with the other socket and see if the problem is still apparent?
Thank you for posting back. I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today.
I agree with you, it does sounds like it could be the box that is faulty. I've arranged to send you a replacement box free of charge. Once you've received the box, please post back and let me know if that resolves the issue.
You might like to try changing the HDMI output resolution settings on the BT YouView box to make it more compatible with your TV. It could be simply a timing issue, which can alter as the TV set warms up.
Progressive (p) setting tend to push the bandwidth limits on some TV sets, so try Interlaced (i) options instead.
I used to have an older TV which kept losing sound and vision if the YouView box was set to 1080I, but was fine on 1080p.
I also think there are a couple of 720 line resolutions you could try as well.
If reducing the resolution fixes the problem, then the problem is your TV set.
Thank you! Thats fixed it! Can now watch tv normally again without subtitles!
Its pity that the BT helpdesk are not aware of this type of issue, it would save a lot of wasted time and frustration.