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Malmesbury
Beginner
231 Views
Message 141 of 148

Re: Sound loss after fast forward

As of yesterday I now get a sharp 'beep' sound every time I skip backwards or forwards, or pause or start playing again. Also (while experimenting) when pressing the AD or Subtitles buttons. This happens with both broadcast aerial and internet channels.

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Malmesbury
Beginner
215 Views
Message 142 of 148

Re: Sound loss after fast forward

Ok, silly me, while trying to solve this audio loss problem, I had inadvertently turned on audio feedback in settings! So, no more beeps now.

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justracing
Aspiring Contributor
209 Views
Message 143 of 148

Re: Sound loss after fast forward

Pretty much coming to the same conclusion myself. I too often have failed or partial recordings along with missed series recordings which I have preset. Nothing more annoying than missing a part of a series that you're following. Along with the continuing saga of the FF/sound loss, the system is unfit for purpose in my view.

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BT TV Expert
BT TV Expert
191 Views
Message 144 of 148

Re: Sound loss after fast forward

Hi all,

The sound loss after fast forward fix is due to rollout early August.

I will post on here when the build is available, at which point if you perform a manual software update check you will be guaranteed to get the fix at the earliest opportunity.

Apologies for the time it has taken for this fix to become available.

Thanks

Gavin

BT TV expertGavinL
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gomezz
Recognised Expert
184 Views
Message 145 of 148

Re: Sound loss after fast forward

While looking for bugs in that bit of code did they find the one that causes skip on active internet recordings to jump to some point randomly in the past?
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seniorcitizen
Aspiring Contributor
160 Views
Message 146 of 148

Re: Sound loss after fast forward

Hi Gavin,

Many thanks for your very speedy response. Very much looking forward to being able to finally fix this very annoying problem.

Regards,

senior citizen

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newbluesfan
Aspiring Contributor
135 Views
Message 147 of 148

Re: Sound loss after fast forward

............. just in case this August rollout doesn't fix the FF problem entirely, don’t forget that the 4k box doesnt have this problem........

 

.............. it does have other issues, but not the FF sound issues 🙂 

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BT TV Expert
BT TV Expert
42 Views
Message 148 of 148

Re: Sound loss after fast forward

Hi all,

Just to give you an update.

The fix was previously due to rollout early August, however,  the rollout was suspended to allow time to investigate some unrelated technical issues with the build.

The next rollout should commence in the middle of September.

As before, I'll let you know the date on which  you can perform a manual software update to ensure you pick up the build as early as possible in the rollout.

Once again, apologies for the continued delay in rolling out this fix and the inconvenience it's causing.

Thanks

Gavin

 

BT TV expertGavinL
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