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wye-aye-man
Beginner
89 Views
Message 1 of 2

Sound loss on Youview recordings

I record to watch later. When I am watching the recordings the sound keeps going off. When I rewind a fraction the sound returns then goes off again after a few minutes. The sound is all there on the recording because I have watched a full movie that took over 3 hours when in reality it should have taken 2 hours. This problem only occurs on Sony Movies movies and Sony Movies Christmas.

Anyone else experiencing this problem. I have tried switching cables and tried updating and also tried rebooting. Please help

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BT TV Expert
BT TV Expert
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Message 2 of 2

Re: Sound loss on Youview recordings

Hi @wye-aye-man thanks for reporting the issue. Do you record any other programmes from either freeview or sports without getting the drop outs? I'll drop you a private message to get some more details and see what we can do to help.