cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jonboi
Contributor
1,083 Views
Message 1 of 9

Sound on GOLD channel 343

I signed up for the Big Entertainment package 2 weeks ago, all is fine apart from the very low level sound on GOLD, I have to crank up the volume up to max to hear it, all other channels are fine, Anyone else having problems or suggestions please  ?? ...

0 Ratings
Reply
8 REPLIES 8
zulu17
Distinguished Guru
Distinguished Guru
1,069 Views
Message 2 of 9

Re: Sound on GOLD channel 343

Hi @Jonboi 

Just tried 343  showing an episode of Last of Summer Wine , the programme that started at 11am.

my impression is that the relative volume is lower than other channels but personally I would’nt classify it as very low.

however I also switched to 358 the HD variant of UK Gold , that channel has higher volume level BUT it is distorted. ( I soft reset  8 second restart ) my box  and exactly the same. Also briefly tried a recording on 358 and sound distortion is n the recording.

 

 

0 Ratings
Reply
Jonboi
Contributor
1,045 Views
Message 3 of 9

Re: Sound on GOLD channel 343

Thanks for the info, I don't have the HD channels via Now TV to check...
0 Ratings
Reply
RobbieMac
Moderator
Moderator
1,042 Views
Message 4 of 9

Re: Sound on GOLD channel 343

Hi guys,

Thanks for highlighting and I am sorry you're having this issue.

I have raised this to the BT TV team to have a look from their side.

Thanks again for letting us know about this.

Cheers,

Robbie

 

0 Ratings
Reply
Jonboi
Contributor
973 Views
Message 5 of 9

Re: Sound on GOLD channel 343

Thanks Robbie..

0 Ratings
Reply
Red_Snow
Aspiring Expert
947 Views
Message 6 of 9

Re: Sound on GOLD channel 343

I've got exactly the same issue, very odd

Gold (SD) is very quiet

Gold (HD) is distorted, actually unwatchable!

0 Ratings
Reply
Sundance
Aspiring Contributor
913 Views
Message 7 of 9

Re: Sound on GOLD channel 343

Same for me. Very strange. 

0 Ratings
Reply
Red_Snow
Aspiring Expert
905 Views
Message 8 of 9

Re: Sound on GOLD channel 343

I should add that it is the same on both a 4k Recordable Box and the non-recordable box. All other channels are fine.

Tags (1)
0 Ratings
Reply
Jonboi
Contributor
673 Views
Message 9 of 9

Re: Sound on GOLD channel 343

Looked on 358 today & GOLD HD sound level seems normal - 343 still a lot quieter..
0 Ratings
Reply