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Beginner
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Message 1 of 2

Stuck on loading

Please please help M  ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it’s covid I’m out of ideas 

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Distinguished Guru
Distinguished Guru
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Message 2 of 2

Re: Stuck on loading

Hi @Ian831 

you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . It is described at
 
 
There are various different levels of reset  modes 2 (factory reset keeping recordings) . mode  4 (interenet reset keeping recordings) are the ones to consider.
 
there is an excellent article that has withstood the passage of time by Keith at
https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-mai...

which describes various options that can be attempted if you are experiencing issues with a Youview box.
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